Pelatihan Mastering Supervisory Skills

Mastering Supervisory Skills is an exciting and interactive programme designed to help experienced and second-level supervisors take stock of their roles and to develop the skills and approach they need to perform effectively in the modern organisation.

objectives

extend their understanding of the supervisor’s role and the processes of managing up, down and across the organisationdevelop a strategy for enhancing the effectiveness of their teams
develop a strategy to support and develop the performance of each member of their staff
review their personal working practices and managerial style

Materi Contents

Programme introduction/The Supervisor’s Role and Competences

Programme introduction and objectives
Action planning
Roles and responsibilities of the supervisor
The competency concept – measuring actual behaviours against the model
Understanding organisational culture and
Developing a network of relationships and influence

Delegation and Management Style/Team-Working and Leadership

Delegation skills and empowerment
Management style – ‘situational’ & ‘differential’ leadership models
Group dynamics and team formation
Conflict and conformity in group situations
Problem solving and decision making
Managing team meetings

Communication Skills/Managing Performance and Relationships

Improving communications and relationships
Dimensions of staff performance
Practical motivation
Appraisal – case studies in performance management
Coaching and developing staff – the skills of on-job training

Managing Performance and Relationships/Personal Effectiveness and Time Management

Assertiveness
People problems and problem people
Constructive criticism – giving and receiving
Discipline
Fundamental principles for time management
Managing time with other people in mind
Planning and priority setting
Interruptions and accessibility
Understanding stress and managing stressed staff

Managing change and continuous improvement/action planning

Concept of continuous improvement
Improving systems and processes – engaging and enthusing the team
Creative thinking techniques
Implementing change
Influencing skills – making an case and managing the ‘politics’
Action planning and programme review

Fasilitas Training

Lokasi Training di Hotel Bintang 3-5
Sertifikat Training
Modul Materi (Hard Copy & Soft Copy)
Flashdisk
Training Kit (Co-Card, Bolpoin, & Buku Catatan)
Souvenir Eksklusif
1x Makan Siang dan 2x Coffee Break (Jam 10:00 & 14:00)
Penjemputan Bandara – Hotel (Pulang-Pergi selama pelatihan)

Biaya & Lokasi Training

Lokasi Kota Jakarta (Biaya Pelatihan Rp 7.800.000,- / Peserta)

(Teraskita Hotel Jakarta Managed by Dafam, Hotel Swiss-belinn Simatupang, Hotel Amaris Tebet, Cipta Hotel, Hotel Neo Tendean, Hotel Amaris Tendean, Hotel Soyan Inn Tebet Soepomo, IBI Center, Hotel Amaris Kemang, Oak Tree Hotel, Sotis Hotel, Harris Hotel Tebet, Hotel Amaris Pancoran, Hotel 88 Grogol & Kedoya, Ibis Tamrin Jakarta Pusat, Ibis Teraskota Cawang, Hotel Neo Kebayoran).

Lokasi Bandung (Biaya Pelatihan Rp 7.600.000,- / Peserta)

(Hotel Neo Dipatiukur, Hotel Dafam Rio Bandung, Hotel Aston Tropicana Cihampelas, Hotel Newton Bandung, Hotel Favehotel Premier Cihampelas, Verona Palace Hotel, Hotel Ibis Pasteur Bandung, Hotel Gino Feruci, Fabu Hotel Bandung, Hotel 101 Bandung, Hotel Amaris Cihampelas, Hotel Golden Flower Bandung, Atlantic Hotel, Hotel Aston Tropicana, Hotel Grand Tjokro Bandung Cihampela, Hotel Mitra).

Lokasi Kota Yogyakarta (Biaya Pelatihan Rp 6.800.000,- / Peserta)

(Hotel Dafam Malioboro, Hotel Dafam Seturan, Prima Inn Hotel Malioboro, Forriz Hotel, Jentra Dagen Hotel, Hotel Galery Prawirotaman, Hotel Cavinton, Hotel Crystal Lotus , Hotel Swiss-Belboutique Yogyakarta, THE 1O1 Yogyakarta Tugu, Hotel Neo Malioboro, Hotel Mutiara Malioboro, Hotel Melia Purosani, Tara Hotel Yogyakarta, Prima SR Hotel & Convention, Hotel Pesonna Malioboro, Pesonna Hotel Tugu, Hotel Grand Serel, Hotel Harper Mangkubumi, Arjuna Hotel Tugu, Hotel Grand Zuri Malioboro, Horison Ultima Ris, Hotel Neo+ Awana, Satoria Yogyakarta Adisucipto).

Lokasi Kota Surabaya (Biaya Pelatihan Rp 7.800.000,- / Peserta)

(Tunjungan Hotel Surabaya, Swiss-Bellin Surabaya, Bisanta Bidakara Surabaya, Bekizaar Bussiness Hotel, Hotel Ibis Center Surabaya, Hotel Neo Surabaya)

Lokasi Kota Malang (Biaya Pelatihan Rp 7.800.000,- / Peserta)

(Hotel Amaris Malang, Hotel Swiss-belinn Malang, Hotel 101 Malang)

Lokasi Kota Bali (Biaya Pelatihan Rp 7.000.000,- / Peserta, Minimal 2 Peserta)

(Hotel Ibis Kuta, Ibis Style Denpasar, Favehotel Kuta – Kartika Plaza, Bali Rani Hotel Kuta, Hotel Neo Denpsar, HARRIS Hotel Kuta Galleria, Hotel Ibis Kuta, PrimeBiz Hotel Kuta, Eden Hotel Kuta, Hotel Edelweiss Kuta).

Lokasi Kota Lombok (Biaya Pelatihan Rp 7.400.000,- / Peserta, Minimal 2 Peserta)

(Lombok Raya Hotel, Lombok Garden Hotel, Grand Madani Hotel Lombok).

Keterangan

Biaya dan Lokasi diatas hanya untuk Private Training dan Public Training, untuk In House Training penawarannya dapat menghubungi kami pada link kontak kami.
Jumlah peserta, jadwal dan lokasi dapat menyesuaikan permintaan.
Jika perserta ada 5 orang maka peserta yang ke 5 gratis biaya pelatihan.
Pemintaan lokasi yang diluar daftar diatas dapat menghubungi Kami.

Untuk melihat jadwal pelatihan ini kunjungi Jadwal Training Update dan jika ingin mendaftar pelatihan ini, silakan isi form di Formulir Pendaftaran.